Ford

Santa Monica Ford Lincoln

1230 Santa Monica Blvd.
Directions Santa Monica, CA 90404

  • Sales: (877) 542-0782
  • Service: (877) 542-0812
  • Parts: (877) 542-1128

Family Owned. Community Driven.

Employment Opportunities

Job Openings

Internet Representative for Business Development Department

We are looking for a Internet Representative for our Business Development Department. This is an inbound, outbound call position with the opportunity to grow and move into sales. Engage customers, build relationships, schedule appointments, and provide VIP service to our clients.

Responsibilities:

  • Generate sales appointments for customers to meet with Internet Sales Managers.
  • Follow up on internet inquiries and sales calls with courtesy, accuracy, and professionalism.
  • Promptly and accurately enter all customer inquiry data into the our CRM "eLEAD1".
  • Conduct phone surveys to assess customer wants and needs.
  • Effectively utilize lead management tools
  • Answer Texts
  • Must be comfortable making 100+ outbound follow-up calls to our prospects daily.
  • Provide the highest degree of customer satisfaction.

JOB REQUIREMENTS

  • Motivation Motivation Motivation, be motivated to make calls, appointments and definitely a rewarding pay off.
  • Excellent verbal and written communication skills.
  • Efficient typing, emailing, and texting skills.
  • Strong organizational and time management skills.
  • Must be able to work a 5 day work week which includes weekends and some night shifts.
  • Ability to read and comprehend rules, regulations, policies and procedures.

Employment Type: Full-Time

Apply for Position

Body Shop Polisher/ Detailer

Santa Monica Ford Body Shop is looking for an experienced Polisher/detailer to complete our team. Immediate position open. Competitive pay based on experience.

Please speak to Joe Sand in the body shop dept.

(310)451-1588 x 256

Job Type: Full-time

Salary: $14.00 /hour

Required Education:

  • High school or equivalent

Required Experience:

  • Polishing (vehicles): 1 year

Required license or certification:

  • Driver's License
Apply for Position

Automotive Service Advisor

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Job Description
Extremely busy service center in Santa Monica is looking for experienced advisers. Leverage your automotive experience, sales talent, and customer service skills in this exciting opportunity! We are seeking an Automotive Service Advisers to join our dedicated team. In this key role, you will evaluate the client's needs, build client relationships, and sell automotive services while delivering a client experience second to none. Motivation, team work, and the ability to close sales are the keys to success in this position. Do you have what it takes to get the job done? We want to hear from you!

Job Responsibilities
As an Automotive Service Adviser, you will greet customers, schedule service appointments, and receive vehicle information. You will be responsible for listening to requests of the service desired, selling services to satisfy the client's needs, and clearly explaining information on the repair order.

  • Schedule appointments with customers
  • Meet and greet customers
  • Perform a "walk-a-round" on customer vehicles upon arrival
  • Work with customer and technician to identify required maintenance utilizing historical service data
  • Advise customers on necessary/suggested services
  • Utilizing proper shop flow and technician dispatch
  • Preparing accurate estimates and invoices for clients
  • Estimate cost of mechanical, electric, or other repairs
  • Enter itemized estimate on service order and explain estimate to customer to gain their understanding of all services provided
  • Determine progress of repair/service orders and inform customer accordingly
  • Ensure comprehensive re-delivery check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been carried out appropriately and on schedule
  • Review results of customer satisfaction surveys with service manager
  • Establish positive relationships with customers
  • Referring the technician to the customer and/or test-driving the vehicle to confirm source(s) of service repairs.
  • Estimating the cost and time needed to do the repair, taking into account the customer's schedule
  • Address customer concern in a professional manner with a positive attitude.
  • Update your customer on progress of their vehicle during servicing and contact the customer when technicians discover additional problems.
  • Get customer approval to do additional work and explaining the work performed and the charges being billed.

We are looking for an Automotive Service Advisor who genuinely enjoys helping people and has an excellent work ethic. If that describes you, this is the position for you! Automotive Service Advisor requirements:

  • Strong communication skills
  • A daily positive attitude
  • Minimum 2 years as service advisor
  • Valid driver's license - clean driving record
  • Experience in the automotive field
  • Sales skills-ability to overcome objections and close sale
  • Typing skills
  • Strong organization skills

Job Benefits:

  • Medical, Dental and Vision Insurance!
  • 401K!
  • Paid Vacation!

Job Type: Full-time

Required Education:

  • High school or equivalent

Required Experience:

  • Mechanical Knowledge: 1 year
  • Automotive Service Advisor: 2 years

Required license or certification:

  • Driver's License
Apply for Position

Customer Service Representative

Santa Monica Ford and Lincoln we are a family owned and operated car dealership! You'll find the opportunities, resources, and support you need to grow and develop professionally and personally. We are committed to your success and invested in your future. So read on, and consider a rewarding career with Santa Monica Ford.

If you have the passion, energy, character, and the hunger, Santa Monica Ford and Lincoln has the environment for you to thrive in. We find exciting new ways to sell cars every day, and creativity and variety are valued sales tools in our organization. The result is a fast and fun setting where a self-motivated individual can write their own ticket. As a Santa Monica Ford and Lincoln Customer Service Representative, you'll act as a diplomat to our customers, ensuring that they have a positive experience. Bring your people skills and your desire to succeed; we'll give you the tools to become an excellent sales associate.

Overview:Spend time with customers to determine their needs and discusses vehicle options. · Commit to becoming an auto sales expert and gain in-depth knowledge of vehicles and technology. · Test drive vehicles to demonstrate features. · Complete quotes and explain financing options. · Follow up with prospective customers and return email / voicemail. · Follow up with existing customers to confirm their satisfaction and generate leads If you are experienced in giving exceptional customer service, have the drive to earn unlimited income and want to build a career working as a sales representative with exciting new products, we look forward to talking with you. 

Job Requirements

The ideal Customer Representative candidate must have a strong desire to succeed. Our automotive sales representatives come from a variety of backgrounds and industries. You don't have to have automotive sales experience to be successful but you should have experience providing exceptional customer service and previous sales experience is a plus.

  • Strong focus on quality, integrity, customer satisfaction and professionalism * Entrepreneurial spirit and welcome a challenge.
  • High personal standards of achievement.
  • Excellent communication and listening skills.
  • Ability to work independently as well as on a team.
  • Setting and obtaining both short and long term goals.
  • Have a valid driver's license and a clean driving record.
  • Prior experience working with customers and providing an exceptional experience.
  • Sales including inside sales, outside sales, or retail sales is a plus.
  • Steady work history and the commitment to starting a new career.
  • Outgoing personality with expertise at developing relationships (i.e., a "people person")
  • Excellent appearance, verbal/written communication, strong negotiation and presentation skills.
  • Must possess the ability to ask for the sale and follow through.
  • Valid U.S. Driver's license.

Job Type: Full-time

Required license or certification:

  • Driver's License
Apply for Position

Contact

Santa Monica Ford Lincoln

1230 Santa Monica Blvd.
Directions Santa Monica, CA 90404

  • Sales: (877) 542-0782
  • Service: (877) 542-0812
  • Parts: (877) 542-1128

Hours

  • Monday 9:00am - 8:00pm
  • Tuesday 9:00am - 8:00pm
  • Wednesday 9:00am - 8:00pm
  • Thursday 9:00am - 8:00pm
  • Friday 9:00am - 8:00pm
  • Saturday 9:00am - 8:00pm
  • Sunday 10:00am - 7:00pm
Info
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