Santa Monica Ford
1230 Santa Monica Blvd.
Santa Monica, CA 90404
- Sales: (888) 874-9621
- Service: (888) 716-5245
- Parts: (888) 928-0354
Family owned. Community driven.
Friends and Family
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Nick, 12/7/2012
I have to say, Mr. Davis the owner, Steve the sales manager, Allen the
floor manager and Danny sales person all rock!! I never ever thought
that I would give a dealership 5 stars but they earn it! The beat a
price I had for a 2012 Focus Electric, and when I had a few minor
problems they took care of me and my family.
Not only that but
they treated me as a valued customer in every sense of the word! If I
could buy 3 cars from them I would (really)!!
Also don't miss Wade in the service area (trust me you can't miss him)
Simply the best!!! Buy your car here!
Rebecca 10/18/2012
I have been going to Santa Monica Ford for several years and I have to say this review should have came along time ago. Dealerships and Service for cars can be intimidating and they team at Santa Monica Ford is over the moon amazing. They treat you like family, are experts, will never cheat you out of anything, and is one of the best I have ever seen or heard of. If you are looking to buy are car or need service, Santa Monica Ford is the only place I would say to go and ask for Mario. While the entire staff is amazing, Mario is the man to see. He is great at his job and will make sure he gets the job done quick and perfect. He deserves Employee of the Year!!!
A.S. 10/12/2012My experience at SM Ford was absolutely GREAT!
I went the other day to get my car serviced and the service advisor that helped me was MARIO REA.
I highly recommend anyone asks for him in service, he was polite and courteous and really helped me understand what my car needed and why.
I didn't feel like I was being ripped off like I do at other shops
I am a very satisfied customer thanks to Mario and the service department
Rose 6/15/2012Last time I purchased a car was - no exaggeration - one of the worst experiences of my life. So I was relieved to find a solid and straightforward dealership that focused on providing great customer service. I found a beautiful used car on their lot and worked with Terry Kovac on the sale. Attentive, responsible, and kind, Terry didn't pressure me to "buy now" and gave me space to make a decision.
Throughout the negotiation process, the dealership was fair and firm on each piece we discussed. After the paperwork was complete, Terry sent me to Wade Stevenson to get the car detailed. Wade is also great. He really takes pride in doing a good job for his customers.
All in all, a nice experience. I'm relieved, not only that I have a new (used) car, but that my car is in good hands should I have any questions or need service in the future.
Karina 4/30/2012Frank Cooke is the best sales person I've ever worked with. He helped me to choose the best car for my needs and gave the best deal!!!! I'm sooooo happy. Thank you Frank for all your hard work and attention yesterday. I look forward to working with you on my next lease.
Michael 4/28/2012I just leased a Ford Fiesta from Frank two days ago and I couldn't be happier! I was approached by two reps when I entered the building and ended up with Frank. He was well informed and easy to talk to. Not only did he do a great job getting me the right car at the right price, but he knew the former dealership I leased from and was aces in making my lease return quick and easy. I recommend the Ford Fiesta, I've only had it for a couple of days but I really enjoy driving the little guy. From the MPG to the Sync system everything about this car is great, I now get my scores, news and horoscope on my way to work, hands free.
David 4/26/2012The last time we bought a car was at one of those epic super lots and had a horrible experience. This time my wife and I decided to go to a local dealership and it was the best experience we had buying a car!!! Frank Cook was who greeted us and he did an amazing job at matching all of our requirements and requests. The calmest, friendliest and most honest salesman that I've ever dealt with!!! Next time you're looking to buy a car, don't get took ask for "Cook"!
Kayla 11/4/2011brought my old 1997 lexus ls400 in after i let me friend use my car and he got it damaged. they were sooo nice and helped me out tremendously. the car came back looking brand new :] may have been overcharged? i have no clue oh well i didn't have to pay for it. but they were so nice and helpful. Henry was a geniune, honest man.
Shane 9/14/2011This is for the parts guys....who I got some seat belt extenders for my patrol car....Thank you!
AR 6/4/2011They have fixed my car twice this year (its been a rough year lol). And both times they have done an excellent job with great service, and have given me great deals! Their quote to fix my car was nearly half the price of what other collision center's were offering! i'll definitely take my car there again when needed (hopefully not soon :).
Angela 4/15/2011I have been on a hot search for wiper blades for my 1985 Lincoln Continental for almost two years.
As a general policy, I avoid car dealerships lfor the price-inflated corporate greedsters that they are reputed to be.
But I was desperate. There I was. There was El Prez (as I call my rare street machine). And there was Santa Monica Ford.
Everyone -- and I mean EVERYONE -- there was flawlessly courteous and helpful above and beyond.
A salesman escorted me to the parts division. I landed at the "mechanics only" area, but instead of a condescending chiding from the busy, macho crew for my blonde moment, we all had a good laugh and no less than three employees directed me through the byzantine to customer parts.
Once there, not one but TWO parts specialists spent a long time making phone calls to locate the blades and examining the wiper system on El Prez to figure out an alternative to the extinct part.
For one of them, it was only his first week, but he handled this surprisingly complicated project like he was the long-time manager -- even when, after ordering the blades, the warehouse messengered blades that were correct for the car, but incorrect for El Prez. Apologetic and perplexed, he looked into the matter and ordered another pair. Another set arrived quickly, different from the previous, but still not compatible with El Prez.
Another parts specialist made numerous calls to investigate why that part number, listed as correct for the '85 Lincoln, was incorrect for El Prez.
We looked at how the blades were supposed to connect and discussed conversion possibilities. (So far, there aren't any.) But he took the time and applied his expertise to a $20 car part.
Though I departed sans wiper blades, he's still hunting for them and will call me if and when he can locate them.
Owning two classic cars, I spend too much time with mechanics and parts personnel. I know who's who and what's what. Viva la difference. Santa Monica Ford is a class act.
Jenny 2/28/2011I leased my 2011 Ford Fusion through DEAN - the crazy Brit, but the guy who knows the most information about every single car there. I recently moved to LA and he really went above and beyond what I expected from a car salesman. He already had an offer for me before I even got out here. He picked me up from my new apartment the day of the sale (I live all the way over in Studio City) and gave me all of the necessary information I needed to know about my new car.
He stayed in touch long after the sale was over and he still says if I needed any advice about my new home or car, feel free to send him an email or give him a call.
Seriously people -- if you're going to buy a new (or used) car from this place, go through Dean.