Thank you for choosing Santa Monica Ford. We take great pride in our vehicles, parts, and services, and we are committed to providing a transparent buying experience for all our customers in Southern California.
Please review our official policy regarding returns, refunds, and exchanges below.
Vehicle Sales Policy
All Sales Are Final
At Santa Monica Ford, all vehicle sales and leases-including both new and pre-owned vehicles-are final. We do not offer a return period, cooling-off period, or refunds once the purchase or lease agreement is signed and the vehicle has been delivered.
California Law Notice: In the state of California, there is no statutory "cooling-off" period or right to cancel a vehicle purchase. However, for certain pre-owned vehicles, customers may have the option to purchase a 2-Day Contract Cancellation Option Agreement at the time of sale. Please consult your finance manager during paperwork completion if you wish to learn more about this option.
Before finalizing your purchase, we highly encourage you to:
Take a thorough test drive.
Inspect the vehicle completely.
Ask your sales representative any questions you may have about the vehicle's features, history, and warranty coverage.
Parts & Accessories Policy
No Returns Accepted
To ensure the integrity, safety, and quality of the components we sell, all sales on automotive parts and accessories are final. No returns or exchanges are accepted.
This strict policy allows us to guarantee that every part leaving our dealership is brand new, untampered with, and safe for road use.
Exceptions: In the rare event that a part is found to be manufacturer-defective upon unboxing, or if our team accidentally provides you with the incorrect part number for your vehicle, please contact our Parts Department within 48 hours of purchase for assistance.
Service & Labor Policy
All service repairs and maintenance labor are final. While we do not offer refunds on completed labor, our work is backed by our commitment to quality. If you experience an issue with a repair performed by our certified technicians, please contact our Service Manager immediately so we can inspect the vehicle and make it right under the applicable repair warranty.